Case Study: SEOcrawl boosts feedback volume and improves product development with Userback

SEOcrawl boosts feedback volume 10x with Userback

SEOcrawl, an all-in-one SEO tool, faced challenges in collecting and managing user feedback efficiently. Their initial reliance on email was time-consuming and resulted in a low volume of insights, making it difficult to understand customer needs and grow their business. To address this, they turned to Userback for a better feedback solution.

By implementing Userback's feedback widget, SEOcrawl made it easy for users to submit detailed feedback directly within their application. The solution included features like screen annotation and video recording, which provided rich context. This led to a remarkable 10x increase in monthly feedback volume, enabling SEOcrawl to make better-informed product decisions and significantly improve user satisfaction.

SEOcrawl