Case Study: Matilda Workspace cuts feature release time by 40% with Userback

Matilda Workspace cuts issue resolution time by 70% with Userback

Matilda Workspace, an AI-powered workspace platform, struggled with managing user feedback collected through multiple, overwhelming channels. Their process was hindered by passive users, cultural barriers, and a lack of structured data, making it difficult to consolidate, categorize, and act on the insights they received. This inefficiency was slowing down their product development cycle.

By implementing Userback, Matilda Workspace centralized its feedback management with an intuitive tool that provided visual annotations and structured forms. This solution from Userback enabled them to reduce the time to resolve issues from 10 days to just 3 days and cut the time to release new features by 40%. The result was a 60% increase in user engagement and significant cost savings.

Matilda Workspace