Case Study: Exordium cuts feedback management from 6 tools to 1 with Userback

Exordium cuts bug resolution time by 40% with Userback

Exordium, a small SaaS and education technology web development consultancy, faced the challenge of managing client feedback across a disconnected and complex stack of six different tools. This overhead, which included systems like Jira and Linear, was taking valuable time away from actual client work for founder Pete Crawford. He needed a more streamlined solution to capture and act on project feedback without the technical debt.

Userback provided a solution that consolidated all feedback management into a single platform. By leveraging Userback's automation, AI Assist, and integrations, Exordium achieved a 40% faster bug resolution rate and reduced the time spent chasing clients for clarification by 50%. The implementation of Userback allowed them to replace their entire stack of six tools, significantly cutting down on communication overhead and streamlining their workflow.

Exordium