Case Study: Emersoft reduces user feedback processing time by 83% with Userback

Emersoft cuts user feedback processing time by 83% with Userback

Emersoft, a global digital agency, was struggling with a decentralized and inefficient process for collecting and managing user feedback and bug reports. Without a dedicated tool, they relied on email and multiple reporting systems, leading to an average processing time of 30 minutes per ticket and extensive back-and-forth communication for their remote team. This significantly delayed their development cycles for client web applications.

By implementing Userback as their visual bug reporting tool, Emersoft streamlined their entire feedback workflow. The solution provided instant, detailed bug reports with all necessary session data and integrated with their Discord for real-time notifications. As a result, Userback helped Emersoft reduce feedback processing time by 83%, from 30 minutes to just 5 minutes per ticket, allowing developers to resolve issues faster and dramatically improving efficiency.

Emersoft