Case Study: Cosmic improves client communication and collaboration with Userback

Cosmic streamlines client feedback for 20,000+ software teams with Userback

Cosmic, a social impact creative agency, faced challenges with a time-consuming and confusing client feedback process. Their previous methods, involving multiple platforms, led to frustrating back-and-forth communication as developers struggled to understand and replicate issues. To improve collaboration and project management, they implemented the Userback feedback platform.

By using Userback, Cosmic provided clients with an intuitive tool to submit contextual feedback, which automatically captured technical details like console output and device information. This solution from Userback streamlined workflows, eliminated guesswork for developers, and centralized all communication. The result was a dramatic improvement in efficiency, reducing the need for lengthy conversations to reproduce issues and leaving clients with a more positive experience.

Cosmic