Case Study: Boast cuts feedback triage by 75% with Userback

Boast cuts feedback triage by 75% with Userback

Boast, a provider of R&D tax credit software, faced a significant challenge in managing user feedback efficiently. The process was entirely manual, relying on Google Forms and creating a massive organizational burden for their product, support, and QA lead. This led to a slow feedback loop, leaving users feeling unheard. To solve this, they implemented the Userback feedback widget to automate and streamline their collection process.

By integrating Userback with Jira and utilizing its automation features, Boast created a system that provides users with automatic updates. The solution from Userback resulted in a 75% reduction in time spent on feedback triage and a 50% faster resolution time for critical bugs. This not only saved considerable time for their lean team but also greatly improved transparency and user satisfaction.

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