Case Study: Autymate achieves 4x more actionable feedback with Userback

Autymate boosts actionable feedback 4x with Userback

Autymate, an automation solutions provider, faced a significant challenge with fragmented and vague customer feedback. This feedback chaos, often arriving as emails with no context, was a major productivity drain, reducing team productivity by 40% and slowing bug resolution. To solve this, they implemented the Userback feedback widget.

By using Userback, Autymate's customers could easily submit annotated screenshots and feedback directly from the application. This solution provided developers with immediate context, leading to a 60% faster bug resolution rate and a 4x increase in actionable feedback collected. Userback also helped boost their first-contact resolution rate to 85%, turning feedback into a competitive advantage.

Autymate