Case Study: Metromile streamlines user research with User Interviews Research Hub

Metromile launches 6 research projects in 24 hours with User Interviews

The customer, Metromile, a pay-per-mile car insurance provider, faced the challenge of continuously finding its own users to participate in remote research studies. This was a critical need for their product team, which rapidly released new features. The vendor, User Interviews, provided a solution using its Research Hub product to streamline this participant recruitment and management process.

User Interviews' Research Hub enabled Metromile to upload its own customers to a private database and quickly invite them to studies while tracking participation to avoid fatigue. The solution allowed the team to find quality participants faster, which was critical for maintaining feedback cycles. Beyond the immediate research goals, the vendor's tools helped Metromile uncover broader onboarding insights and build company-wide empathy for the customer experience.

Metromile