Case Study: Egnyte builds a regular UX research practice with User Interviews

Egnyte conducts 20+ UX research studies with User Interviews

Egnyte, an enterprise content services platform, faced a challenge in building a regular user research practice. Their small UX/UI design team lacked dedicated researchers and struggled to recruit quality, diverse participants from their target customer base. Their initial methods, like using Craigslist and conducting guerilla tests in coffee shops, were time-consuming and ineffective, leading to biased participant pools.

By implementing User Interviews, the Egnyte team found a solution for fast and targeted participant recruitment. The vendor's service allowed them to find professionals based on specific criteria, leading to more objective research and high-quality design iterations. As a result, Egnyte has conducted over 20 studies, making research an ingrained habit. This has enabled them to build better products faster with confidence, supported by the valuable insights gained from usability testing.

Egnyte