Case Study: Sysco boosts case profit transparency with Pepper Billback Agent

Sysco boosts monthly billbacks 74% with Pepper

The customer, Sysco, a large food distributor, faced the industry-wide challenge of not knowing their true net profit per case sold. They, like many independent distributors, lacked the ability to accurately calculate profit after accounting for all manufacturer rebates and GPO contract deviations, putting them at a significant information disadvantage against larger competitors. The vendor, Pepper, addressed this with its Billback Agent product, which automates the complex rebate bill-back process.

Pepper's solution automatically matched every sale to eligible contracts, identified missed rebates, and provided clear data on net item value. The results for Sysco were substantial: monthly billbacks increased by 74%. Furthermore, the analysis uncovered an additional $14,000 in immediately claimable rebates and identified $150,000 in annual profit opportunity by shifting sales to higher-rebate brands, directly increasing their bottom line.

Sysco