Case Study: Palmer Food Services saves 20-40 hours weekly in accounts receivable with Pepper Payments

Palmer Food Services reduces chargeback rate and collects more faster with Pepper Payments

Palmer Food Services, a family-owned foodservice distributor, faced significant manual processes in its accounts receivable department. Staff spent excessive hours processing checks and manually triggering credit card payments. Their legacy system was unable to adapt to complex state regulations, particularly the requirement to display invoices with and without credit card fees, and it created integration barriers with modern payment solutions.

The vendor Pepper implemented its payment processing solution and eCommerce platform to create a unified system for ordering and payments. This provided the flexibility to comply with regulations, offer various payment options, and integrate with the existing ERP. As a result, Palmer saved 20-40 hours of AR staff time weekly and saw a significant reduction in past-due receivables. Pepper's solution also enabled them to successfully pass credit card processing fees on to their customers for the first time.

Palmer Food Services

Rachel Gagnon

Controller