Case Study: Delco Foods saves time and boosts operator adoption with Pepper

Delco Foods Saves DSRs up to 20 hours each week after two months of going live with Pepper

Delco Foods, a specialty Italian foods distributor, faced significant challenges with its outdated e-Commerce platform. The legacy system was clunky, lacked mobile functionality and product images, and most critically, made it nearly impossible for operators to search for new items. This created a massive burden on its Delco Sales Representatives (DSRs), who were forced to spend countless hours, including weekends, manually entering orders and preventing them from focusing on sales growth.

By implementing Pepper's mobile-first e-Commerce platform, Delco Foods gained a solution with rich product imagery and intuitive search capabilities. The Pepper team provided hands-on support and personalized training materials to ensure a smooth rollout. The results were immediate and substantial: DSRs saved 10-20 hours per week on order entry, operator basket sizes increased due to easier product discovery, and reps could finally focus on their core job of selling and growing the business.

Delco Foods

Kent

Delco Foods