Case Study: Powell Company unifies food and JanSan ordering with Pepper

Powell Company - Customer Case Study

The Powell Company, a janitorial and sanitation (JanSan) distributor, and its foodservice sister brand Rightway faced a significant digital challenge. They were operating with two separate, outdated systems, including a legacy Mac ERP that was difficult to maintain. This created a clunky experience for their 4,000 customers, who mostly phoned in orders, and for their sales representatives. To overcome this, they partnered with the vendor Pepper to find a unified digital commerce solution before their old infrastructure collapsed.

Pepper implemented a single, mobile-first platform to serve both the JanSan and foodservice businesses. This solution unified their catalogs, digitized contract pricing into order guides, and provided new tools for the sales reps. The results were significant, with customers embracing the modern, self-service experience; Pepper's data showed that 8-12% of orders now include items not on predefined guides, driving incremental sales. The successful integration has made Powell a reference customer, proving that JanSan customers are eager to adopt digital ordering and that Pepper can effectively power complex distribution needs.

Powell Company

Diana Sunderland

Contract and Pricing Admin