Case Study: Fox River Dairy achieves faster foodservice growth with Pepper

Fox River Dairy - Customer Case Study

Fox River Dairy, a long-standing food distributor, faced significant operational challenges as it struggled with outdated ordering methods like phone and email, which were inefficient and created bottlenecks. Their legacy website was costly, difficult to maintain, and contained inaccurate information, making it hard to scale their business. They needed a modern, integrated platform to streamline ordering and connect with their ERP system, leading them to partner with the vendor Pepper for a digital commerce solution.

Pepper implemented its digital growth platform for Fox River Dairy, completing the integration with their Traverse ERP system and launching a new, automatically updating website in under 12 weeks. The solution dramatically streamlined operations, with most foodservice customers adopting the new app within three weeks. The results included double-digit revenue growth from users of the platform, significantly larger order sizes, and a website that became a reliable asset instead of a liability. Fox River estimates the Pepper platform has already paid for itself many times over.

Fox River Dairy

Dan Probst

President