Case Study: Ideal Meat & Specialty Food boosts order accuracy and efficiency with Pepper

How Ideal Meat & Specialty Food uses Pepper to automate catchweight pricing, eliminate manual entry, and boost accuracy across thousands of protein SKUs

Ideal Meat & Specialty Food, a family-owned regional protein distributor, faced significant inefficiencies in its manual ordering process. Orders arrived via phone, email, or handwritten forms and required multiple employees to re-enter them into its ERP system. This led to fulfillment delays, costly data entry errors, and diverted sales reps from building customer relationships. The company sought a digital solution from Pepper to automate ordering and handle the complexities of its protein-based catalog.

Pepper implemented an intuitive eCommerce platform that integrated with the company's ERP and provided critical support for fluctuating catchweight pricing. The solution automated order entry for both customers and sales reps, eliminating manual data handling. This resulted in significant time savings, a major reduction in fulfillment errors, and increased product discovery. Pepper's platform also became a key marketing tool, helping to showcase new products and drive sales growth for the distributor.

Ideal Meat & Specialty Food

Jennifer Imes

Director of Marketing