Case Study: Terranova Coffee Co. streamlines ordering and drives growth with Pepper

Terranova Coffee Co. - Customer Case Study

Terranova Coffee Co., a family-owned roaster and distributor, struggled with a highly manual and inefficient order management process using texts, calls, and emails. Their initial attempt at digitization with another platform failed to meet their needs. This led them to seek a new solution from Pepper that offered seamless integration and a better customer ordering experience.

Pepper provided a digital ordering platform and guided Terranova through a smooth transition, including a successful integration with their new Luminous inventory management system. The results were immediate time savings for staff and a streamlined ordering process. Furthermore, the new system empowered customers, leading to immediate upselling opportunities and driving growth for the business.

Terranova Coffee Co.

Julie Amos

Owner