Case Study: Russell Stover Candies achieves stable, cost-saving IT operations with US Signal

Russell Stover Candies - Customer Case Study

Russell Stover Candies, the third-largest American boxed-chocolate manufacturer producing more than 100 million pounds annually, was struggling with frequent system outages, delayed invoicing and a troubled Baan ERP implementation after a poor experience with its outsourced IT provider. Facing its busiest season and considering rebuilding an in-house IT staff, Russell Stover Candies selected US Signal as its new IT partner to stabilize operations and optimize its ERP environment.

US Signal rapidly transitioned management of RSC’s IT, placing Baan experts on-site and remotely to implement manual workarounds and develop automated, optimized interfaces between Baan and the warehouse management system. As a result, US Signal helped reduce IT costs year-over-year as a percentage of revenue, extend the useful life of the Baan application, improve distribution and on-time delivery performance, and now manages 100% of Russell Stover Candies’ IT operations.

Russell Stover Candies

David Copas

Senior Vice President Logistics and Information Systems