Case Study: Spyder Active Sports achieves secure, reliable business continuity with US Signal

How OneNeck has provided Spyder with operations excellence and peace of mind

Spyder Active Sports, the world’s largest ski‑specialty brand, faced a critical IT failure when its previous outsourcing provider’s shrinking support and a faulty backup system caused a four‑day headquarters outage and the loss of nine days of shipment data during a peak period. Seeking a partner with proven reliability, disaster‑recovery expertise and a collaborative culture, Spyder selected US Signal to provide managed IT services, secure hosting and business‑continuity support.

US Signal conducted a careful, tested transition—bringing early data backups, performing layered testing and physically transferring critical files—to complete a smooth cutover and stabilize Spyder’s environment. US Signal then secured and tightened global access (Boulder, Switzerland, Bangkok and Canadian warehouses), applied ITIL‑based processes and provided continuity in support staff; the system was up on schedule, operational reliability and security improved, and Spyder regained confidence and consistent business continuity under US Signal’s managed services.

Spyder Active Sports

Kevin Smith

Information Systems Director