Case Study: Hosting and Managed Services achieves centralized hosting, guaranteed SLAs and up to 37% cost savings with US Signal

Hosting and Managed Services - Customer Case Study

Hosting and Managed Services faced rising scrutiny of IT spend and limited internal capabilities—no guaranteed SLAs, weak disaster recovery, no 24/7 support, decentralized monitoring and change management, and unpredictable patching and upgrade costs. To address these gaps they engaged US Signal for hosted and managed services to evaluate an in-house versus service-provider model and improve operational efficiency and service levels.

US Signal consolidated the customer’s infrastructure into a centrally managed environment and provided turnkey hosting, 24/7 support, guaranteed SLAs, centralized monitoring and change management, included patching and disaster recovery with defined RTO/RPO targets. The move delivered measurable improvements in reliability and predictability and drove significant cost reductions—comparable case results projected savings in the range of roughly 25–37% over three years—while freeing internal resources for higher‑value projects.