Case Study: SEMCO Energy cuts third-party damages with Urbint

SEMCO Energy cuts third-party damages 21% with Urbint

SEMCO Energy, a natural gas utility serving Michigan, faced a persistent challenge with over 400 annual third-party damages to its pipeline infrastructure from excavators. To address this, the company partnered with vendor Urbint to implement its machine learning solution for damage prevention, which was designed to identify the highest-risk excavation projects.

Using Urbint's platform, SEMCO Energy was able to proactively target high-risk 811 tickets and focus its field team's interventions. This solution from Urbint yielded significant results, including a minimum 21% reduction in damages where its team intervened and over 40% fewer damages in one division. The partnership also improved the utility's relationships with excavators in its community.

SEMCO Energy