Case Study: VPD achieves better customer experience and delivery visibility with Urbantz

VPD streamlines 1,000 daily deliveries with Urbantz

VPD, a Belgian last-mile logistics provider, faced the challenge of coordinating and scaling its joint venture operations with Arid Group, which involved merging two different delivery flows: big & bulky and parcel delivery. They needed a single platform to align their internal operations, improve the customer experience, and enhance their service for a major business client. To tackle this, they turned to the Urbantz last-mile delivery management platform.

The Urbantz solution provided a flexible technical setup for VPD's different delivery models, optimizing fleet management and enabling real-time tracking and customer notifications. This led to improved operational metrics, a significant decrease in customer service calls and emails, and enhanced end-customer satisfaction. Urbantz provided VPD with a commercial advantage through end-to-end visibility and a better overall value proposition.

VPD