Case Study: The Bok Shop streamlines delivery operations with UrbanPiper

The Bok Shop streamlines orders across 2 outlets with UrbanPiper

The Bok Shop, a fried chicken restaurant in Brighton, faced operational inefficiencies as delivery orders grew. Manually entering orders from multiple platforms into their till led to confusion, ticket losses, and a disruptive workflow. They partnered with UrbanPiper and its Hub product to seamlessly manage their online delivery operations.

UrbanPiper implemented a solution that integrated orders from Deliveroo, Just Eat, and Uber Eats onto a single dashboard. This eliminated manual order entry, streamlined operations, and allowed the kitchen to work more efficiently. The result was a reduction in preparation time and order cancellations, enabling The Bok Shop to service more orders with less resource investment. UrbanPiper also provided robust, hands-on support for a smooth onboarding process.

The Bok Shop