Case Study: Pieminister streamlines delivery operations with UrbanPiper

Pieminister cuts order acceptance time by 50% with UrbanPiper

Pieminister, a UK-based restaurant chain, faced operational inefficiencies when expanding into food delivery. Managing multiple delivery platforms like Uber Eats and Just Eat required separate tablet devices and manual menu updates, leading to errors, order rejections, and a fragmented workflow. To streamline operations, Pieminister sought an integration solution and partnered with vendor UrbanPiper, using its Hub product.

UrbanPiper provided a centralized system that integrated all delivery platforms. This solution automated menu and order management, eliminating manual data entry and multiple tablets. The results for Pieminister were significant: a 50% reduction in time to accept orders, a 40% drop in rejected orders, and a 23% decrease in preparation time. UrbanPiper's implementation also improved accounting accuracy and provided centralised control, forming a strategic partnership for the customer's future growth.

Pieminister