Case Study: Mamma V's streamlines online order management with UrbanPiper

Mamma V's streamlines 4 delivery channels with UrbanPiper

Mamma V's, a London-based Caribbean cuisine brand, faced operational challenges due to the COVID-19 pandemic and the complexity of managing online orders from Just Eat, Deliveroo, Uber Eats, and its own website, each on a separate tablet. This multi-tablet setup created a chaotic process with separate receipts and a lack of integration with its Revel POS system. The owner sought a solution from UrbanPiper to consolidate these orders.

UrbanPiper implemented its Hub product to streamline operations for Mamma V's. The solution consolidated all online orders into a single dashboard, eliminating the need for multiple tablets and integrating seamlessly with the POS. This improved order management and kitchen efficiency by providing complete order details on receipts. The results empowered the owner to optimize her time, enhance customer service, and explore new avenues for growth, including plans to extend operating hours and expand the business's jerk sauce market presence.

Mamma V's