Case Study: Malak Al Tawouk streamlines delivery operations with UrbanPiper

Malak Al Tawouk cuts delivery order time from 3 minutes to under 1 minute with UrbanPiper

Malak Al Tawouk, a renowned Lebanese fast food brand, faced significant challenges managing a surge in delivery demand across multiple platforms. Manual order processing was time-consuming and updating menus was an arduous process, leading to delays and inaccuracies. To streamline operations, they partnered with UrbanPiper and implemented its Hub product.

UrbanPiper integrated seamlessly with the brand's existing POS system, Squirrel, to automate order management. This solution reduced the time taken to process a delivery order from 3 minutes to under a minute. Since nearly 80% of their business comes from online delivery, this efficiency was critical. UrbanPiper's support and centralized platform provided Malak Al Tawouk with better control and enabled them to reduce manpower while enhancing staff efficiency.

Malak Al Tawouk