Case Study: Chicken Cottage streamlines orders and centralizes operations with UrbanPiper

Chicken Cottage centralizes orders across 13 outlets with UrbanPiper

Chicken Cottage, a UK-based fast-food chain, faced significant operational challenges due to managing online orders from multiple food aggregators. This led to back-of-house inefficiencies from using numerous tablets and data fragmentation. The brand also struggled with slow menu updates as they had to rely on aggregators for changes. These issues prompted them to seek a solution from vendor UrbanPiper and its product, Hub.

UrbanPiper provided a solution that consolidated all orders onto a single screen, allowing Chicken Cottage to efficiently split orders for different kitchen sections. The integration centralized the brand's business data for improved analysis and gave them the ability to manage their menu in real-time. This resulted in enhanced operational efficiencies, better staff training, and more informed decision-making. The successful partnership with UrbanPiper has been live for over a year and is set to grow as the brand continues to scale.

Chicken Cottage