Case Study: Farnek achieves efficient paperless home maintenance operations with Urbanise

Farnek - Customer Case Study

Farnek, a Dubai-based facilities management company serving more than 2,500 properties across the UAE, needed a single operating platform to manage its home maintenance business end to end. The company wanted to streamline booking, job assignment, field team reporting, customer sign-off, auto-invoicing, and reporting as it expanded and pursued its vision of becoming a leader in smart home installation and maintenance. Urbanise provided the cloud-based Urbanise Platform to support this need.

Urbanise replaced Farnek/H&G’s legacy system with a cloud platform that enabled online and call-center job intake, real-time mobile dispatch, customer history tracking, auto-generated invoices, and direct materials ordering. The solution improved operational efficiency, customer satisfaction, and procurement performance, while supporting revenue growth and paperless, transparent workflows. Farnek also benefited from ongoing platform updates, including inventory management, and training that helped build internal expertise.

Farnek

Lukas Eigenmann

H&G Director