Case Study: Emrill achieves higher revenue and efficiency with Urbanise

Emrill - Customer Case Study

Emrill, an award-winning integrated facilities management provider in the UAE, needed a more efficient way to serve corporate and consumer customers while improving service delivery, sales, and operational performance. Urbanise’s e-Services Portal and wider platform gave Emrill a modern digital way to manage and monetize services across its complex portfolio.

Using the Urbanise platform, Emrill introduced e-commerce, self-service, asset and energy monitoring, and a variable works portal to streamline fulfilment and remote maintenance. Urbanise helped Emrill achieve a 210% increase in recurring revenue, grow customer records from 1,800 to 30,000, improve gross margin to 25%+, reduce cycle times by 40%, and increase additional revenue capture by 60%.

Emrill

Jason Ruehland

Managing Director