Case Study: Basatin Landscaping achieves faster operations and new revenue growth with Urbanise

Basatin Landscaping - Customer Case Study

Basatin Landscaping, a rapidly growing UAE-based company, faced significant operational challenges as its mobile workforce and client list expanded. Manually tracking hundreds of daily support requests, work orders, and paper-based checklists was time-consuming and prone to error, threatening the quality of service their reputation was built on. To address this, they partnered with Urbanise to implement its cloud-based operations Platform.

The Urbanise Platform provided real-time visibility and management of all jobs and customer requests, which decreased time spent on support by 40%. The mobile app for gardeners eliminated manual paperwork and improved data accuracy. This operational efficiency gave Basatin the confidence to enter the residential market, launching an e-store powered by Urbanise. In its first year, this new channel generated a new revenue stream, selling over 100 annual maintenance packages online.

Basatin Landscaping

Rami Tarazi

General Manager