Case Study: Orderstep reduces support burden and improves customer education with uQualio

Orderstep resolves 80% of support issues with uQualio

Orderstep, a Denmark-based quotation and CRM platform, faced challenges in effectively training customers on its complex features and providing efficient support. Explaining functionality via phone or text was difficult and time-consuming. Their initial use of YouTube for video training proved cumbersome due to the required software installation and lengthy upload process. They sought a simple, secure, and ad-free solution, which led them to the video eLearning platform uQualio.

By implementing uQualio, Orderstep created a library of instructional and ad-hoc support videos, enabling customers to self-serve and understand features quickly. The solution's ease of use allowed for rapid video creation and sharing without any software installation. This resulted in a significant reduction in the support burden, with approximately 80% of issues being resolved by sending a video link. uQualio provided Orderstep with a scalable tool for both customer education and internal training, saving the company time and improving customer satisfaction.

Orderstep