Case Study: a healthcare SaaS company cuts time to hire by 20x with Upwork Enterprise

healthcare SaaS company cuts time to hire 20x with Upwork

A healthcare SaaS company needed to rapidly scale its customer support team while managing the high risk of handling sensitive data. Their traditional three-week process for vetting and engaging new agents was too slow for their period of fast growth. They initially used Upwork to shorten this to one week but sought a more robust solution.

By upgrading to Upwork Enterprise, the company customized its data security requirements and automated key processes like payments. With dedicated support, Upwork enabled the company to engage new contract talent 7x faster than its original process, cutting the average time to hire down to just three days. This allowed the team to grow from 5 to 35 agents quickly while also reducing talent-related admin time by 50%.