Case Study: Atlas scales a trustworthy customer support and operations team with Upwork

Atlas scales hiring 124% in 90 days with Upwork

Atlas, a fintech startup offering a credit card based on banking activity rather than credit history, faced the challenge of scaling its team quickly and responsibly. The lean startup needed to hire a trustworthy workforce for customer support and fraud operations but lacked a full HR department. They turned to Upwork to find this talent.

Using Upwork, Atlas hired dozens of freelancers for roles including customer service, data analysis, and fraud detection. This solution allowed them to grow their workforce capacity by 124% in 90 days while achieving a remarkably low churn rate of 1-2%. Upwork provided Atlas with a scalable, high-quality talent pool that was integral to their rapid and healthy growth.

Atlas