Case Study: Virgin Australia improves website and app monitoring with Uptrends

Virgin Australia uses Uptrends to monitor 160+ systems across 7 monitor types

Virgin Australia, a major airline, required a robust monitoring solution to safeguard the complex, multi-layered digital infrastructure that supports its revenue-generating website, mobile apps, and APIs. Their challenge was to quickly identify and diagnose problems within this intricate system to minimize downtime and ensure a seamless customer experience. To achieve this, they turned to Uptrends and implemented its Enterprise product for website uptime, web performance, and web application monitoring.

Uptrends provided a multi-level solution involving over 160 monitors and seven different monitor types, including transaction monitoring with its Transaction Recorder. This gave Virgin Australia a 360-degree view of its systems, enabling rapid problem diagnosis and engagement of the correct technical teams. The solution delivered rich data through customizable dashboards, transaction waterfalls, and screenshots, which significantly improved incident response times. As a result, Uptrends empowered Virgin Australia to better protect its critical digital assets and maintain the health of systems that support millions of customer transactions annually.

Virgin Australia