Case Study: Virgin Australia achieves faster incident diagnosis and better digital experience monitoring with Uptrends

Virgin Australia - Customer Case Study

Virgin Australia’s Application Support team needed a way to monitor a highly complex digital environment spanning websites, mobile apps, APIs, databases, CDNs, and other third-party services. To keep reservations, flight check-ins, and other customer-facing services running smoothly, Virgin Australia turned to Uptrends and its monitoring platform to gain better visibility across its multi-layered systems.

Uptrends implemented a broad monitoring setup for Virgin Australia, including seven monitor types and more than 160 monitors, plus customizable dashboards, transaction monitoring, and Transaction Recorder workflows. As a result, Virgin Australia can diagnose issues faster, identify which layer is failing, compare browser performance, and gather detailed evidence with screenshots and waterfall reports—helping reduce troubleshooting time and protect revenue during incidents.

Virgin Australia

Steven Andrews

Leader Application Support