Case Study: NHBC improves website monitoring and outage response with Uptrends

NHBC reduces outage response time with Uptrends as new home registrations rise 33%

NHBC, the UK's leading provider of warranty and insurance for new-build homes, faced challenges with the stability and performance of its customer-facing web portals, which were generating user complaints. After a previous monitoring solution proved too expensive and lacking in features, NHBC turned to Uptrends and its Enterprise product for a more feature-rich and cost-effective website and performance monitoring solution.

By implementing Uptrends' transaction and infrastructure monitors, NHBC gained superior observability, allowing them to quickly detect and react to service outages. The Uptrends solution often alerts them to issues faster than their internal systems, reducing reputational damage. NHBC also highlighted the top-notch support from the Uptrends team as a key benefit, helping them to better serve their customers during a period of significant business growth.

NHBC