Case Study: Littlepay achieves reliable API availability and SLA reporting with Uptrends

Littlepay monitors APIs across 17,000 buses, trains and trams with Uptrends

Littlepay, a transit-focused payments platform, needed to ensure the constant availability and functionality of its APIs, which process millions of contactless payments for public transport. Their challenge was to find a monitoring solution that could fully simulate real transactions, including authentication with unique client certificates, to prevent outages that could disrupt transit systems. They turned to Uptrends and its Enterprise product for a robust API monitoring solution.

Uptrends implemented a solution using its Multi-Step API Monitoring and Vault features, allowing Littlepay to securely authenticate and simulate complete transactions from its global network of checkpoints. This provided dependable SLA tracking and flexible alerting integrations. The results were a simple, intuitive system that verified true API availability, enabling Littlepay to confidently prove it met its SLAs and ensure reliable service for its transit customers.

Littlepay