Case Study: allpay reduces downtime and protects payment journeys with Uptrends Transaction Monitoring

allpay protects £8.5 billion in payments with Uptrends

allpay, a UK-based fintech and market leader in payment services for the housing sector, faced the challenge of preventing revenue-killing downtime and ensuring a seamless customer journey for critical payment transactions. They needed to reliably mimic customer actions to catch issues early, as any problems with their payment platforms could create a cascading negative effect and lost revenue. To address this, they turned to Uptrends and its Uptrends Enterprise product, specifically utilizing Transaction Monitoring.

Uptrends provided a solution that allowed allpay to monitor entire customer transaction journeys with scripts, alerting them to the exact stage of any failure. With worldwide checkpoints and features like transaction waterfall reports and screenshots, the team gained rapid visibility into issues, enabling proactive fixes before customers were affected. The results were significant: Uptrends' monitoring was instrumental in reducing downtime, helping allpay meet SLAs and KPIs. In one instance, an overnight alert enabled the support team to resolve a portal issue before business hours, saving considerable effort and maintaining their reputation as a reliable payment service.

allpay