Case Study: Transcepta improves portal uptime and incident detection with Uptime.com

Transcepta - Customer Case Study

Transcepta, an intelligent procure-to-pay platform, experienced rapid growth during COVID-19 as demand for digital transformation accelerated. As the company onboarded larger enterprise customers, it needed a reliable external monitoring tool to provide third-party validation of portal availability and SSO access, leading it to seek help from Uptime.com.

Uptime.com partnered with Transcepta to set up a wide range of monitoring checks and synthetic monitoring for its portals, including the buyer portal. The solution helped Transcepta catch incidents and resolve them before users were affected, and Uptime.com now acts as an extension of the company’s IT monitoring team, enabling faster diagnosis and resolution of issues with 37 monitoring checks, 4 RUM checks, and 7 transaction checks in place.

Transcepta

Patrick Askan

Manager of System Engineering