Case Study: 800.com improves uptime visibility and alerting with Uptime.com

800.com - Customer Case Study

800.com, a business providing toll-free and vanity phone numbers, auto attendants, and call routing, needed a better way to monitor service availability. Its DevOps team wanted a tool that was intuitive for non-engineers but still flexible enough for technical users, and they needed stronger visibility so customers would stop reporting outages before 800.com detected them. To solve this, 800.com chose Uptime.com.

With Uptime.com, 800.com created a central place to build monitors, review metrics, and receive alerts through integrations like Slack and SMS, supported by a robust API for custom workflows. The result was faster detection and response to outages, improved observability, and fewer support tickets related to downtime. Uptime.com also helped 800.com catch issues early, including a database problem that was found before customers or developers were affected, saving the team time and money.

800.com

Andre Gonclaves

Product Engineering