Case Study: Healthcare Manufacturer Solutions reduces asset and service revenue leakage with Uptima and Salesforce ServiceMax Asset 360

Healthcare Manufacturer Solutions reduces work order time by 20% with Uptima

Healthcare Manufacturer Solutions, a medical device company, faced challenges with fragmented and manual field service processes that led to inefficient resource use and potential revenue leakage. To address this, they partnered with Uptima, which implemented Salesforce Field Service and ServiceMax Asset 360 to create a standardized, global service operation.

Uptima's solution included implementing full inventory management, optimized scheduling, and mobile field service functionality, fully integrated with the customer's SAP system. This resulted in a strategic realignment of personnel, with up to 10% of staff moving into revenue-generating roles, a reduction in work order time by up to 20%, and the enablement of additional revenue through new service contracts.

Healthcare Manufacturer Solutions