Case Study: Wm. Brown & Co achieves higher call-out rates and better margins with Uptick

Wm. Brown & Co - Customer Case Study

Wm Brown & Co, a UK maintenance company specialising in smoke ventilation systems, dry risers, emergency lighting and fire alarm systems, was looking for a better way to support its fire protection asset maintenance work. After using several different platforms that never fully met its needs, the team turned to Uptick’s fire routine maintenance software to improve operations across people, processes and technology.

Uptick supported Wm Brown & Co with onboarding, data migration, team training and system configuration, while its mobile app helped engineers record remarks and severity details for asset defects in the field. The result was less time spent in the office and vans, higher call-out rates and more billable time, helping drive better revenue and margins.

Wm. Brown & Co

Paula Taylor

Office Supervisor