Case Study: Online Distribution Limited reduces ordering errors and freight costs with Upstock App

Online Distribution Limited cuts order errors 20-30% with Upstock App

Online Distribution Limited (ODL), a distributor servicing nearly every service station in New Zealand, faced significant challenges with manual order processing. This method was hugely time-consuming for their team and resulted in a high rate of keying errors, which in turn led to costly freight returns and customer credits. To address this, they implemented the Upstock App.

By using Upstock, ODL transitioned 80% of its customers to a system where they could place their own orders. This drastically reduced manual data entry and errors. The Upstock App provided customers with pricing visibility and enabled easy communication through in-app messaging. As a result, ODL slashed its error rate from 20-30% to very few credits, significantly cut its return freight bill, and freed up its team from unnecessary calls and emails.

Online Distribution Limited (odl)