Case Study: OCHO Chocolate boosts customer onboarding and grows from 200 to 250 customers with Upstock App

OCHO Chocolate grows from 200 to 250 customers with Upstock App

OCHO Chocolate, a community-owned chocolate maker, faced significant challenges with its manual order management system. The old process, which relied on emails and Google Forms, was inefficient and prone to errors, including a missed major Christmas order. This created stress, risked customer relationships, and created friction that hindered the acquisition of new stockists. General Manager Angela Howell sought a solution from Upstock App to gain control and reliability, especially for key accounts like supermarket chain Foodstuffs.

By implementing Upstock's order management system, OCHO Chocolate streamlined its entire wholesale process. The Upstock App provided real-time inventory visibility, automated order tracking to prevent missed requests, and integrated seamlessly with Foodstuffs. The most measurable result was a 25% increase in its customer base, jumping from 200 to 250 stockists thanks to a quicker, frictionless onboarding process. Upstock gave the company the confidence to aggressively pursue growth, saving significant time and making its marketing efforts worthwhile.

OCHO Chocolate