Case Study: Hanwha Life achieves real-time claims digitization with Upstage Document Parse

Hanwha Life - Customer Case Study

Hanwha Life, one of South Korea’s largest life insurers, faced the challenge of processing millions of unstructured medical documents, including handwritten notes and PDFs, which limited their insights and slowed operations. This overwhelming volume of data made it difficult to design competitive insurance products. To modernize its operations, Hanwha partnered with Upstage to implement its AI Document Parsing solution.

Using Upstage’s AI, Hanwha analyzed over five million historical insurance claims to extract and structure key medical data. This enabled the design of new, data-driven cancer insurance products. The results were significant, including a 70% reduction in manual processing and a 50% decrease in infrastructure costs. Most importantly, Upstage helped Hanwha launch tailored coverage for policyholders, reducing their financial burden for high-cost treatments.

Hanwha Life