Case Study: Major Medical Device Manufacturer closes skills gap and preserves expert know‑how with Upskill's Skylight

Closing the Skills Gap with Skylight

Medical Device Manufacturing Company operates a U.S. sterilization and packaging plant that processes 35 million devices a year and faced a growing skills gap as nearly half its workforce approached retirement. The complexity and safety risks of sterilization work (including radiation and LOTO procedures) made preserving veteran technicians’ tribal knowledge critical. To address this, the company turned to Upskill and its Skylight platform running on Glass Enterprise Edition smart glasses.

Upskill deployed Skylight to capture hands‑free, narrated video of expert workflows, integrate step‑by‑step procedures from the MES, and provide “see‑what‑I‑see” remote assistance. The plant has digitized and catalogued hundreds of task recordings for on‑the‑job training, improved task compliance and safety (including LOTO), reduced labor ramp time, and gained greater operational insight. Upskill’s solution preserved critical knowledge, lowered safety incidents, enabled remote expert support, and helped close the skills gap while improving production quality.