Case Study: Major US Auto Manufacturing Company achieves real-time defect tracking and faster repairs with Upskill's Skylight and Glass

An ambitious new carmaker changes everything with help from the Skylight Platform and Glass

Major US Auto Manufacturing Company faced slow, manual defect reporting and fragmented repair workflows on the assembly line that led to rework, multi‑shift handoffs and poor traceability. They evaluated Upskill and deployed the Skylight platform paired with Glass Enterprise Edition to streamline assembly, inspection and remote expert support.

Upskill’s Skylight with Glass gave technicians hands‑free access to defect lists, before/after photos, video instructions, QR‑triggered task recall and live remote mentoring, with all data syncing automatically to the MES. As a result, Upskill helped improve communication and defect tracking, reduce work error rates, enable real‑time expert support, and provide measurable metrics (time-to-troubleshoot and repairs per technician per shift/week) so managers can spot patterns and speed repairs.