Case Study: AHLEI achieves engaging self-paced hospitality training with Upside Learning

Scenario–Based Course With Self-Paced Exploration

AHLEI (American Hotel & Lodging Educational Institute) needed a more engaging way to repurpose its existing linear, text-heavy online Front Office Operations Management content for hospitality professionals preparing for Front Office Manager roles. Upside Learning was brought in to transform the material into an interactive eLearning course that could hold learner attention across 10 modules and fit within a limited 800 x 600 player.

Upside Learning created a scenario-based, fictitious hotel environment that let learners explore different areas at their own pace, with realistic characters, dialogues, voiceovers, inline questions, and a mix of plain text, infographic-style visuals, animations, and interactivities. The result was a highly engaging, self-paced course that made the content easier to absorb and provided a more immersive learning experience; while no hard metrics were cited, AHLEI praised Upside Learning’s instructional design, graphics, and project management.

AHLEI

Robert L. Steele

CHA, President and COO