Case Study: The Fresh Market achieves smarter replenishment and 95% forecasting accuracy with Upshop

The Fresh Market Scales Smarter Replenishment with Upshop

The Fresh Market, a specialty grocer with 160 U.S. stores, sought a smarter way to manage its complex inventory across a wide product mix. Using a Direct Store Delivery (DSD) model, the company lacked real-time visibility into replenishment, especially for ultra slow-moving items, leading to a risk of overstocking and a heavy manual ordering burden for managers. The grocer partnered with Upshop to modernize its ordering and inventory approach.

Upshop implemented its Ordering and Recipe Management solutions, leveraging real-time perpetual inventory and a dynamic forecasting engine to bring accuracy and efficiency to both fresh and center store departments. The solution automated the ordering process, freeing up significant labor. Results for The Fresh Market included a 95% forecasting accuracy, a 3-5% sales increase, and half of all orders now running automatically without manual intervention, all while improving on-shelf availability and reducing shrink.

The Fresh Market

John Bishop

Chief Operating Officer