Upsell
13 Case Studies
A Upsell Case Study
Tushy, a toiletries company selling modern bidets, faced the challenge of increasing their average order value to offset the high cost of delivering a standout customer experience without sacrificing product quality. They needed a solution to effectively cross-sell complementary products and looked at various Shopify apps, many of which impeded the customer journey. The vendor, Upsell.com, provided a solution using post-purchase offers.
Upsell.com enabled Tushy to implement personalized cross-sell offers on their thank you page, presenting complementary items like toilet paper and towels immediately after a purchase. This solution, which used smart triggers based on customer behavior, drove a 2.87% conversion rate. The strategy generated an extra $191,786 in monthly revenue, delivering a 174,022% return on investment for Tushy.
Jason Ojalvo
Chief Executive Officer