Case Study: Medical software company achieves faster, hassle-free remote support for GPs with Upscope

Medical Company - Customer Case Study

Medical Company, a medical software provider used by GPs to book appointments and manage patients, struggled to support busy, non‑tech‑savvy doctors and admin staff who often couldn’t clearly describe bugs or unexpected behaviors. To solve this, they adopted Upscope for screen sharing/co‑browsing so support can see exactly what customers see in real time.

Using Upscope multiple times daily, Medical Company’s support team can co‑browse without customers downloading anything, quickly pinpoint issues and cut down on back‑and‑forth with clinicians. Upscope has become an invaluable tool for the company, improving troubleshooting efficiency and enabling faster, simpler resolutions for users.